Last Updated: 25 October 2026
Welcome to our website.
These Terms & Conditions explain the general conditions for using our website, submitting enquiries, requesting quotations, and arranging cleaning services.
Please read these terms carefully before booking a service.
By using our website or requesting services, you agree to the applicable terms, subject to your rights under UAE law.
We provide residential cleaning services for apartments, villas, and selected household areas and furnishings.
Our main cleaning service categories include:
Apartment Cleaning
Villa Cleaning
Kitchen Cleaning
Balcony Cleaning
Bathroom & Washroom Cleaning
Sofa Cleaning
Curtain Cleaning
Mattress Cleaning
The availability and scope of each service depend on property conditions, cleaning requirements, location, and scheduling.
Additional cleaning work may be discussed separately where available.
Customers can request information or cleaning quotations through our website, phone, WhatsApp, or other available contact channels.
To help us understand the requested work, customers may be asked to provide details such as property size, location, cleaning type, accessibility, and specific cleaning requirements.
Quotations are based on the information provided and the agreed scope of work.
If additional work is identified, any proposed changes to the service scope or price will be discussed with the customer before proceeding.
Submitting a quotation request does not create a confirmed service booking.
Cleaning appointments are subject to service availability and agreement on the relevant booking details.
A booking should be considered confirmed only after the service date, location, scope of work, and applicable charges have been agreed through an authorised communication channel.
Customers are responsible for providing accurate contact and location information.
Cleaning service prices may vary depending on factors such as:
Type of cleaning required
Property size and layout
Number of rooms or cleaning areas
Surface or upholstery material
Amount of accumulated dirt or residue
Accessibility and specific cleaning requirements
Additional services requested
The applicable service price and payment arrangements will be communicated before the booking is finalised.
Any additional charges must be agreed with the customer before the relevant additional work is undertaken.
To support safe and efficient cleaning, customers should:
Provide accurate booking and property information
Arrange access to the property at the agreed time
Inform the cleaning team about delicate or damaged surfaces
Identify any materials requiring special care
Secure valuables, important documents, and sensitive belongings
Inform us of relevant safety hazards
Provide any agreed access to water or electricity where required for the service
Customers should also communicate any specific cleaning priorities before the service begins.
The cleaning service covers the tasks agreed during the quotation or booking process.
Certain surfaces, materials, stains, or areas may require specialised treatment or may not be suitable for particular cleaning methods.
Cleaning results can vary depending on material type, age, existing damage, stain composition, previous treatment, and overall condition.
Complete removal of every stain, mark, odour, or discolouration cannot be guaranteed.
We will endeavour to explain relevant limitations when they become apparent.
Fabric and upholstery cleaning require particular care because different materials respond differently to moisture, cleaning agents, and treatment methods.
Customers should disclose any known fabric sensitivities, previous damage, colour-transfer issues, or manufacturer restrictions.
Where appropriate, the cleaning method will be selected with consideration for material condition and available care instructions.
Stains or marks that have permanently affected the material may remain visible after cleaning.
Customers should contact us as soon as possible if they need to cancel or reschedule an appointment.
Rescheduling requests are subject to availability.
Any applicable cancellation charges, deposits, or refund conditions will be communicated before booking confirmation.
Where a booking cannot proceed because of unforeseen circumstances, we will communicate with the customer regarding available alternatives and any refund obligations under applicable law.
Customers should ensure that cleaning areas are reasonably accessible and that the premises are suitable for the agreed service.
If conditions present a significant safety concern, including exposed electrical hazards, unsafe access, hazardous substances, or other serious risks, the affected work may need to be postponed or reassessed.
We may discuss alternative arrangements with the customer where appropriate.
Customers are encouraged to identify existing damage, loose fittings, fragile surfaces, colour-sensitive fabrics, and other vulnerable materials before cleaning begins.
Some existing stains, scratches, discolouration, wear, or deterioration may become more noticeable after surrounding dirt is removed.
We will take reasonable care when carrying out agreed services.
Nothing in these Terms & Conditions excludes or restricts rights or remedies that customers are entitled to under applicable UAE consumer protection law.
Customer satisfaction is important to us.
If you have concerns about a completed cleaning service, please contact us with your booking details and a description of the issue.
Photographs may be helpful when they relate to a specific cleaning concern.
We will review the information provided and discuss an appropriate resolution in accordance with the agreed service scope and applicable law.
Our cleaning services are intended for selected locations across Dubai, Sharjah, and Ajman.
Service availability may vary depending on the exact property location and scheduling requirements.
Customers should confirm location coverage before booking.
The information published on this website is intended to explain our cleaning services and help customers submit enquiries.
We make reasonable efforts to keep website content accurate and relevant.
Service descriptions, availability, and general information may be updated when necessary.
Website content does not replace the specific scope, price, or conditions agreed for an individual cleaning appointment.
The website’s original written content, branding, graphics, and other protected materials are owned by their respective rights holders.
Visitors may not reproduce or commercially distribute protected website materials without appropriate permission, except where permitted by law.
Our website may include links to external platforms or services.
We are not responsible for the independent content, security, or privacy practices of third-party websites.
Visitors should review the relevant terms and privacy policies when using external services.
These Terms & Conditions are subject to the applicable laws of the United Arab Emirates.
Nothing in these terms limits mandatory consumer protections or statutory rights available under UAE law.
We may revise these Terms & Conditions to reflect changes in our services, operational requirements, or applicable laws.
Updated terms will be published on this page with the corresponding revision date.
For confirmed bookings, changes will be applied in accordance with applicable law and the terms agreed with the customer.
For booking enquiries, service questions, complaints, or further information about these Terms & Conditions, please contact us through the Contact Us page.
Service Coverage: Selected areas of Dubai, Sharjah, and Ajman, United Arab Emirates.